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Call Us Toll Free1-888-901-4745

Frequently asked questions

1. Where is The Troy Ounce located?
We are now located in the Niagara Region specifically Grimsby, Ontario Canada. West of Toronto.

The Troy Ounce Precious Metals Exchange is located at:

11 Ontario St, Unit 1
Grimsby, Ontario
L3M 3G8

Open Hours:

Monday - Thursday 9:30am - 5:30pm
Friday 9:30am - 4pm
Saturday 10am - 2pm


2. What payment options are available
We accept:
  • Interac - Personal limit applies
  • Bank Wire - No Limit
  • Certified Cheque - No Limit
  • Bank Draft - No Limit
  • email money transfer - Personal Limits Apply
  • Credit Card - $5000 limit. A 2.5% fee applies for Visa and Mastercard and 2.99 for Amex. 

3. Does The Troy Ounce share my information with anyone?
We do not share any information with third parties unless otherwise required to complete the transaction. Please see our "Privacy Policy" for full details.
4. Do I have to pay PST, GST or HST on your bullion products?
According to the Canada Revenue Agency`s definition of a precious metal which is gold of a purity equal or greater than 99.5% and Silver of a purity equal of greater than 99.9%, there are no taxes as they are deemed Financial instruments.
5. How do I know if my payment was received?
The Status of your order will be updated to display "Payment Received". The Troy Ounce will send an email notification when payment has been received and processed successfully.
6. Are my purchases track by or reported to the Government?
The Troy Ounce adheres to the requirements set forth by FINTRAC which stipulate that any CASH purchase exceeding $10,000 must be logged and reported. . FINTRAC has been implemented to detect and deter money laundering.  
7. Are my shipments insured?
Yes. All orders are insured by The Troy Ounce until the package has been delivered and signed for. At that point, the responsibility falls on the buyer.
8. Do you ship to the US?
Yes, signature is required and certain destinations may not qualify.
9. What if my package does not arrive on the specified time?
If your package is not received on the delivery date specified in the FedEx or Canada Post tracking system, please give us a call so that we can initiate a trace.
10. How soon will my order ship?
Orders will be shipped within 10 business days of payment clearing typically within 5 business days. There may be some exceptions and they will be noted on the product pages.
11. How long do I have to make my payment?
Payments are to be made within 24 hours of an order.
12. How long does it take for my payment to clear?
Credit Card - 1 business day,  Interac - 1 business day,  Bank Wire - 2 business days,  Mailed Cheque/Bank Draft - 15+ business days,  Email Money Transfer - 3 business days
13. Can I add to my previous order?
Yes, please call us to put thru the addition so that shipping charges can be adjusted accordingly. If both orders do not qualify for free shipping, there will be an addtional $7 charge to combine the shipment.

14. How do I arrange a pick up?
Free pick-up qualifies for orders over $500. When placing your order online, select the "In Store Pick-Up" delivery option during checkout. Once your payment is cleared, your order will be shipped to our Grimsby location free of charge and you will recieve a call from our staff notifying you that your order is ready for pick up.

15. Can I pay cash?
Yes, during the checkout process select Pick Up as your shipping option and "Cash on pick-up" as your payment method. Once the order is complete, you have created a legally binding agreement and you must call into our sales office 1-888-901-4745 x 1 and provide a CC# to confirm your order. If you have picked up from us before, your CC# will not be required. Please Note: The Troy Ounce does not report any transaction unless it falls under FINTRAC which stipulates that any CASH purchase exceeding $10,000 must be logged as per Canadian law.
16. Can I pick up my purchase in person?
Once your order has been confirmed and payment received, we will contact you or you can call into our sales office at 1-888-901-4745 x 1 and speak with one of our traders to schedule a pick up time. Payment must have been cleared before picking up your order.

Pick up will occur at The Troy Ounce Precious Metals Exchange located at:

11 Ontario St, Unit 1
Grimsby, Ontario
L3M 3G8

Open Hours:

Monday 12pm - 5:30pm
Tuesday  10am - 5:30pm
Wednesday 10am - 5:30pm
Thursday 10am - 8pm
Friday 10am - 4pm
Saturday 10am - 2pm
17. Do You Allow Walkins?
Yes, The Troy Ounce Precious Metals Exchange is located at:

11 Ontario St, Unit 1
Grimsby, Ontario
L3M 3G8

Open Hours:

Monday 12pm - 5:30pm
Tuesday  10am - 5:30pm
Wednesday 10am - 5:30pm
Thursday 10am - 8pm
Friday 10am - 4pm
Saturday 10am - 2pm

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18. Is there a pick up fee?

Pick ups are available by appointment at our Grimsby store front location.  There is no pick up fee unless packaging is requested. 


19. What are the shipping fees?
Shipping to Canada and USA Fees are as follows:

Orders under $2500 = $20.95 + hst
 
Orders between $2500 - $4999 = $10.95 + hst
 
Orders $5000 and over = Free shipping